A COMMON PASSION FOR INFINITE VALUE DELIVERY
Credsystem has been in business for over 20 years. Side by side with those who make retail happen every day. Becoming specialized in granting credit to emerging economic classes. Cultivating relationships and opening paths to success. Enabling retailers to get closer to their customers. In an uncomplicated, open and real way. Always pursuing innovative solutions. With agility, technology and renewal, inside and out. And at this moment, with the social distancing imposed by the new coronavirus pandemic, it couldn’t be different. Credsystem needed to deal with this reality quickly. Giving an alternative to face-to-face payments. Continuing to add value. With two main goals: retailers maintain revenues and consumers do not get into debt. Credsystem already knew that Invillia loves a good challenge. Agility, innovation, responsiveness, are part of us. And a new feature-rich invoice portal project started.
CHALLENGE: DIGITALIZATION
Besides adapting to change, a challenge is also a great opportunity to evolve, to offer new differentials. To expand the growth power. Movement restrictions were the driver to further digitize credsystem’ services. With simplicity and convenience. Enabling not only invoices visualization but also its flexible and personalized payment to minimize the pandemic economic impact for both stakeholders: retailers and consumers. All of this in record time. Because a solution was necessary now. And in 15 days, an enhanced and feature-rich invoice portal became a reality.
INSPIRATION
All projects at Invillia begin with an in-depth study of the context, with a clear perception of each client’s culture, goals, target audience, market. A customized, multidisciplinary squad is created, the best squad to address the specific challenge and guarantee infinite digital power. The squad that brings all the right knowledge and skills for successful product ideation, development, testing and deployment. Always in total sync and involvement with the customer, from start to finish. To jointly achieve the best results.
CO-SOLUTION
Together with credsystem, a team of strategists, developers, engineers and designers connected by Invillia’s Global Growth Framework, created and implemented the second generation of the Invoice Portal (check it here) as the preferred channel for credit cards payment at a time of social distancing:
- A portal focused on great user experience to encourage registration – even for those who are not used to doing this type of digital operations. It’s simple, fast, secure and effective.
- Creation of an automated workflow for invoices payment or rescheduling. Consumers can pay the entire value, split it into manageable installments or simply pay later, not entering in default or being subject to high taxes (alerts and notifications are sent to remind dates). Retailers can provide new payment options to their customers, in a phase that most stores are closed.
- It is very easy to access invoices, consult the purchase history, check the balance and choose the payment method. Anytime, anywhere, on any device.
In 20 days, around 25.000 customers signed up for installments via the Invoice Portal and only 246 signed up via the Call Center. An important achievement in terms of digital adhesion that surpassed initial expectations.
GROWTH PROCESS
The postponement and installment of invoices is just the beginning. Currently, Invillia and credsystem continue to work on new ways of payment. That accelerate, personalize and facilitate the process even more. Innovation and value delivery have no limits. Credsystem has established a partnership to enable invoices payment directly by credit card. A version for “Invoice-type” stores customers is already underway.
We regularly collect feedback, improving, providing better experiences, seeking what the market needs. And delivering. Ensuring win-win situations for all.
So that credsystem can continue
providing a service of excellence according to the conditions of each moment. Adapting
its offering, adding new features, new benefits. Always side by side. Pursuing
its vision of being recognized by retailers as the best credit company for their
clients, especially from emerging economic classes.
“Our mission is to provide simple and differentiated solutions that leverage the retail business and satisfy consumers’ needs, in a close, reliable way. That is why we are always listening them, attentive to what is going on. Responding nimbly, anticipating trends. The challenge brought by the Coronavirus is a clear example. Retail was one of the most impacted sectors and we felt that we needed to do something. Contribute in any way. Be part of a solution. Allow the economy to continue moving even in times of isolation. We had to be quick, agile. And Invillia proved to be the right partner. A feature-rich Invoice Portal was born in 15 days thanks to a fantastic teamwork. From strategy to deployment. Invillia’s approach continues to be surprising, its delivery capacity, its commitment, the way they engage super talents with each other and with us. There is nothing impossible. We will certainly innovate much more together” – Marcio Pinheiro, Head of Innovation, credsystem.
About credsystem – Who said it’s not possible to solve things in a simple way, but thinking big? Innovating by working with what we already know? Growing in the future valuing the present? Credsystem has been in business for over 20 years, creating opportunities for retailers to conquer more and more. Side by side with those who make this sector happen every day. Becoming experts in their business. Cultivating relationships and opening paths to success. To get them closer to their client. In an uncomplicated, open and real way. Always innovating to seek different solutions and offering new possibilities. With agility, technology and renewal, inside and out.
credsystem. Making new achievements possible.
Know more at www.credsystem.com.br and https://www.portaldafatura.com.br/
About Invillia – Invillia helps game-changing companies activate their innovation power combining strategic data and the best talents around the world. Our exclusive Global Growth Framework was designed to transform businesses with agility, performing cutting-edge technology, creating ongoing digital strategies, products, and services. Go further at www.invillia.com
